99.9% Uptime Availability

We guarantee that our network and hardware will be available 99.9% of the time (excluding scheduled maintenance). Should we incur a network or hardware outage HostaVPS will credit the customer according to the table below. Network and hardware uptime comprises the functioning of all network infrastructure including cabling, switches and routers. Services or software running on your server are not included in the definition of our network. Network downtime exists if your server is unable to transmit and receive data and a ticket is opened for the incident in the HostaVPS ticket tracking system. Please contact your account manager for additional information and terms regarding the HostaVPS uptime guarantee.

(99.99% uptime) -- Guaranteed
(99.9% - 99.0% uptime) -- 10% credit
(99.0% - 98% uptime) -- 15% credit
(98% - 97% uptime) -- 25% credit
(97% - 96% uptime) -- 50% credit
(less than 95% uptime) -- 100% credit

1 hour Response Guarantee

HostaVPS believes that no product or service in the world can give customers 100% satisfaction without a reliable and prompt support system. Our customer service representatives operate around the clock to walk you through the smallest of problems you might face, in the middle of the night or on a pubic holiday. Every support ticket that you create through our system is guaranteed to receive a human response within 1 hour of submitting.

If there is no response to your ticket for over 1 hour, you can request a credit of $1 per ticket.

Satisfaction guarantee

HostaVPS believes that no product or service in the world can give customers 100% satisfaction without a reliable and prompt support system. Our customer service representatives operate around the clock to walk you through the smallest of problems you might face, in the middle of the night or on a pubic holiday. Every support ticket that you create through our system is guaranteed to receive a human response within 1 hour of submitting.

If there is no response to your ticket for over 1 hour, you can request a credit of $1 per ticket.